Frequently Asked Questions
Everything you need to know about shopping with Solarie
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location.
What is your return policy?
Solarie offers a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return label.
Are your products covered by a warranty?
Yes, all Solarie products come with a 12-month manufacturer warranty covering any defects in materials or workmanship.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, Solarie ships to over 20 countries worldwide. Shipping costs and delivery times vary based on the destination country.